FAQs - CUSTOMER SERVICE
If you can't find the answer you're looking for, please contact us.
Visit the Contact Us page to get in touch via email or phone. You can also utilize the live chat feature on the store to talk to an agent during standard business hours.
The HERE Contact Center can process phone orders for some products. However, certain map updates are only available online. Ordering online is the fastest and easiest way to purchase your map update. The HERE Contact Center accepts phone orders during standard business hours. Visit the Contact Us page for more information.
HERE is unable to adjust or cancel orders once processed and/or shipped. To ensure accuracy and avoid any inconveniences, please review all information before submitting an order.